Karl Gomes joins DAN Consult as Partner – Customer Experience

06 May,2019

By A Correspondent

 

Karl Gomes

DAN Consult has roped in Karl Gomes as Partner – Customer Experience (CX). Gomes will be based in Mumbai and will report to Lalit Bhagia, CEO, DAN Consult. As Partner – CX, his chief mandate here will be to help lead a client-facing customer experience and build platforms and content-strategy practice.

 

 

Lalit Bhagia

Commenting on the appointment, Lalit Bhagia, CEO, DAN Consult said: “The traditional consulting firms have always focused on frameworks and left-brain thinking. However, in today’s digital world, there is no one framework that fits all businesses. If that were the case, the Big 4s (Deloitte, KPMG, E&Y, PwC) would have made every startup a unicorn. To succeed in a digital world, you need a combination of the right brain and left brain thinking, Karl’s legendary work as one of the best digital creative and experience guys in the country is well-known. He brings in that amazing right brain thinking to all our growth hacking assignments and will help build a specific practice focusing on CX.”

 

On his new role, Gomes said: “Word-of-mouth has always been the most powerful mode of communication. People don’t talk about advertising; they talk about the product, the service and the experience. And it’s become even more important as data and technology have increased competitive pressure in every market. Customer experience has become the most important factor to drive exponential growth. And I truly believe DAN Consult has the vision, appetite and the people to take this opportunity to the next level.”

 

 

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