PNB MetLife unveils its customer service AI app

30 Oct,2018

By A Correspondent

 

PNB MetLife has launched a customer service app powered with Artificial Intelligence (AI) and speech recognition capabilities. To announce the launch of this app, PNB MetLife that highlights a homely situation with a touch of humour.

 

Explaining this satirical choice of script, Nipun Kaushal, Chief Marketing Officer, PNB MetLife said: “PNB MetLife’s innovation journey began with Convrse, a virtual reality initiative. And our customer-centricity lens was taken forward with ‘Khushi’.”

 

 

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