BBC study reveals value of trust for Indian audiences and brands

24 May,2017

By A Correspondent


BBC World News and have published a study of APAC news consumers on the value of trusted news sources in the fake news era.


In an ever-changing and connected world, news stories are affecting audiences’ lives like never before. With regional events having a greater impact globally, audiences turn to news sources in order to gain clarity and insight on global stories.  The new BBC study, titled ‘The Value of News – and the Importance of Trust’, revealed that 85 per cent of Indian news consumers say that international news is more important now than ever before – the highest across the countries surveyed.  However, 83per cent are concerned about fake newsand 72per cent find it hard to distinguish between real and fake news. 83per cent of respondents say they are more inclined to refer to well-known and established news brands because of fake news.


The BBC study revealed new insights into the value of trust for brands advertising on media outlets.  Traditional news publishers are the most trusted type of digital platform and the trust level for brands associated with these outlets is more than 40per cent higher than digital native news websites. In India, 69per cent say they would trust an advertiser more and almost three quarters (73per cent) say their brand consideration would increase if it is advertised on a trusted news channel or website. In addition, they are more inclined to read sponsored content on these sites (78per cent agree). Conversely, more than seven out of ten people (71per cent) say that being associated with an untrusted media outlet would negatively affect their perception of a brand.


TV is still the most popular platform for Indians who want to stay up-to-date with international news, with 93per cent saying they use it, followed by social media (80per cent), newspapers (62per cent), news apps (54per cent), websites (45per cent) and news aggregators (44per cent). The study shows that news consumers both in India and across the wider APAC region consider BBC World News to be the most trusted international news channel.


According to The Global Web Index, consumers’ use of digital news/social feeds complements, rather than cannibalises, news consumption on pay TV. Across APAC, online news consumers are four times as likely to watch international news** channels as those who don’t consume news online and 94per cent of Indian mobile phone users share international news stories on messaging platforms – again the most of any country surveyed.


Said Jim Egan, CEO for BBC Global News Ltd:“These results reveal the full extent to which India is feeling the effects of the fake news phenomenon.  Trust is becoming increasingly important as people seek out information they can rely on and the BBC’s traditional values of accuracy and impartiality have never been more relevant to both audiences and brands who can benefit from being aligned with them.”


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