Mobile marketers discuss trends & future at IAMAI Summit

26 Sep,2014

By Sneha Johari

 

The number of connected Indians is also going to exceed the English newspaper circulation in India by ten times and will exceed the English speaking population in India by 1.5 times. These and a variety of other facts and figures were discussed and deliberated on at the Mobile Marketing Summit 2014, organised by the trade association IAMAI at the Hyatt Regency in Mumbai on Wednesday. The event saw a turnout of around 200-odd marketing enthusiasts learn about future marketing trends, understanding consumer behaviour, the mix of social and mobile media among a host of other topics.

 

Rajesh Jain

Rajesh Jain, Chief People Officer of netCORE Solutions spoke about the integration of marketing and technology which is already upon us (and is slowly merging). Tushar Vyas, Managing Partner Interaction of GroupM South Asia took some stand-out numbers and presented them in the context of the Indian online population.Talking about the next 100 million users (the upcoming generation as well as people who are converting to smartphones), in the near future, the number of connected Indians is going to be larger than the US population. India is the world’s second largest online user base. He also gave the stats on the number of connected Indians exceeding English newspaper circulation cited earlier. Mr Vyas added that the tolerance for delay (in any service) is decreasing as the information gap closes in and more and more things become available to a consumer faster. “The mobile web is increasingly becoming visual and discoverability is now social,” said Mr Vyas.

 

Neeraj Roy

Neeraj Roy, MD and CEO of Hungama Digital Media Entertainment stressed on the statistics of mobile consumers. “79% of smartphone owners are also smartphone shoppers. The Asia Pacific region will have the largest in B2C e-commerce in the near future,” said Mr Roy. Content is consumed across devices and people want a uniform experience across devices. The CEO of Proscape Services, Michele Raspone demonstrated how Proscape helped in cutting costs and enabling technology for their clients.

 

 

 

Nishant Rao

In the midst of all marketing talks, Nishant Rao, MD, LinkedIn India spoke about how mobile could be leveraged to become more productive professionals. He stressed on the importance of having a simple app for your business which worked efficiently and delivered the content or service. “Mobile is a mindset,” said Mr Rao. It should not be viewed as a technology separate from our lives. When asked by an audience member whether it would be best to have an all in one app, a mix of Facebook and LinkedIn, Nishant said that although that would be a nice idea, people prefer to keep their personal and professional lives separate.

 

As the Summit progressed, a session on Marketing APPeal: Nuances of Mobile App Marketing discussed important aspects of investing in apps, best methods for a marketer to retain users on the app, native ads, how to use push notifications effectively while increasing consumer engagement and how to prevent overexposure of information. Rohan Tyagi, Digital Product Head of ABP News, said that push notifications helped in increasing their user engagement fourfold. This led to higher consumption of news. “You need to study your app as well as its users carefully. We segregated our users based on their engagement (high or low engagement) and delivered notifications accordingly,” Mr Tyagi said.

 

Veer Chand Bothra, Chief Innovation Officer of netCORE Solutions said that looking at the app as content was necessary. He also mentioned that content is the king. His advice to marketers using apps? “Integrate all your information channels- voice (call), SMS, push notifications and email. As a marketer, take an omni-channel approach where the experience remains uniform across platforms,” Mr Bothra replied. Jay Jain, Director and Co-Founder of m-AdCall Digital Media, an app which lets you earn incentives for watching ads, said, borrowing from experience, “Give points to your consumers to bring them back to your app.”

 

Nitish Tipnis, the ‘old-school’ Director of Marketing & Sales, Hover Automobile India neatly demonstrated Nissan’s social-only approach to the launch of its SUV, the Terrano and the phenomenal results they got from this medium last year. Nitish elaborated on how the customer is interested is knowing how technology works for them, that as marketers we should not bombard them with high-end tech specs but rather simplify and explain. In his research, he found that 95% of automobile-buying prospects research online before making a decision to purchase an automobile. “Create conversation, ensure quick responses, use multiple channels to engage with customers,” Mr Tipnis suggested.

 

Rajiv Dingra

The last plenary session explored the symbiosis between Mobile Marketing and Social Media. Rajiv Dingra, Founder and CEO, WATConsult, talked about using the right kind of content for social and differentiating correctly between the print, TV and online, especially social media.

 

Snehi Mehta, Head – Client Solutions, Facebook India said, “Brands must have a voice on social platforms. Facebook is not just a social media platform, it is a mass media platform. We have to simplify planning metrics. Planning metrics have changed. It’s not about a 30 second advertisement anymore. The need of the hour is optimum reach.”

 

Different case studies were also presented towards the end of the Summit.

 

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