ASCI for faster, stronger action against ads violating code

24 May,2013

By A Correspondent

 

The Adverting Standards Council of India (ASCI), the advertising content self-regulating industry watchdog, has announced three significant initiatives to ensure faster and more stringent action against all advertisements which violate its advertising code and guidelines.

 

ASCI, through its National Advertising Monitoring Service (NAMS), has now started tracking advertisements in print and TV nationally against which complaints are upheld. If they continue to re-appear without removing or changing objectionable portions of the ad, ASCI will report these advertisements to the relevant statutory authorities for action according to the law of the land.

 

To speed up the decision-making process and handle multi-fold increase in complaints due to NAMS, ASCI has introduced an additional Consumer Complaint Council (CCC). As a result, CCC meetings will now be held every week instead of every fortnight. This will further reduce the average complaint adjudication time. The self-regulatory body has also appointed Shweta Purandare as Chief Operations Officer (COO) to drive the investigation of complaints, besides heading the complaint redressal and follow-up process.

 

Arvind Sharma

Commenting on these initiatives, ASCI Chairman Arvind Sharma said, “ASCI has been continually innovating to protect the interests of the consumers and all these initiatives are steps towards that. The proactive tracking by NAMS, earlier of all newly released ads in print and TV and now of all upheld complaint ads, and reporting non-compliance to statutory bodies, is likely to help substantially in moving towards the goal of eradicating misleading ads. The appointment of a COO and an additional CCC will go a long way in ensuring speedier and more effective complaint redressal process. ”

 

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