Nokia, Tata star in India’s most trusted brands report

18 Jan,2012

By A Correspondent

Trust Research Advisory, the authority on the measurement of Trust among brands, is out with the Brand Trust Report 2012, the much anticipated results of India’s Most Trusted Brands.


The Brand Trust Report, India Study, 2012 (BTR 2012), lists India’s 1,000 Most Trusted Brands even though it studied over 17,000. The report is the result of a comprehensive primary research conducted on 61 components of trust – a proprietary tool of Trust Research Advisory. The research was conducted with 2,718 ‘influencer’ respondents from 15 cities, generating more than 2 million data-points from 12,000 hours of research.


The research was done on salaried SEC A population as they have more engagement with people and brands. Other detailed parameter of the audience chosen for the survey also exists. According to Mr. N Chandramouli, CEO of Trust Research Advisory, rigorous back checks were done to eliminate any anomalies that might appear in the survey and the parameters were set very high for the research.


He said, that according to an AC Nielsen report, $1 trillion was spent on communication last year… Considering the huge amount of money, it is of paramount importance that the money is used correctly. Mr. Chandramauli said that even though the top positions have not drastically changed over the last year, yet the trust index pattern has changed. In 2011 report, the top two brands had the trust index equivalent to the next 65 brands. However, this figure has dropped down to the next 6 brands in 2012 report. This means that the gap between the top players is decreasing and in the upcoming years one can see a drastic turn around.


Talking about research methodology Mr Chandramauli said “If you want to focus on trust, we can’t focus on trust but the ingredients of trust… The survey studies such 100 trust metrics in extraordinary details.” The three components of trust are the tactile, the vicarious and the imagined concepts of trust.


Nokia and Tata retained their first and second positions as India’s top two Trusted Brands this year. Sony, the Japanese electronics leader, slipped to fifth position, outranked by the two aggressive Korean chaebols, LG at 3rd position and Samsung at 4th position. Maruti Suzuki improved its position by one notch and is India’s 6th Most Trusted Brand this year. Bajaj, ranked 7th, is a new entrant this year in the Top 10 (last year it was ranked 12th); LIC and Airtel’s positions are unchanged from last year at 8th and 9th rank respectively. Reliance slipped to 10th Most Trusted Brand this year (from sixth last year).


Among 22 personalities listed among in BTR 2012, Anna Hazare has gained the nation’s trust ahead of Sachin Tendulkar, Salman Khan, Amitabh Bachchan and Aamir Khan, featured in that order. Most Trusted leaders in some other categories are Armani in Branded Fashion, DLF in Construction, NIIT in Education, ONGC in Energy, PVR in Entertainment, Pepsi in F&B, Dabur in Healthcare, Taj Hotels in Hospitality, Google in Internet, ACC in Manufacturing, Thomas Cook in Services, Being Human in Social Sector, Hewlett Packard in Technology, and Air India in Airlines.


Mr Chandramouli, said: “In life, without trust, there is nothing. Each time a human engages with anything, the basis for all decisions is trust. Be it brands, other humans, or just ideas, one will react to them on the basis of the trust it generates. Last year was tumultuous for several brands, but those which focused on trust, have gained market-share, revenues and profits. On the other hand, the brands which have focused only on the latter, have invariably lost both. Focus on building trust and all else will follow automatically.”


Anand Mahindra, Vice-Chairman and Managing Director of Mahindra & Mahindra, has elaborated on Trust is Everything concept for the Mahindra brand in the report: “No great secret lies behind the highly-trusted Mahindra brand. Consistent delivery against every promise is the single biggest driver of trust for our brand. Apart from this, factors like high quality products and services, adherence to highest standards of corporate governance, the very high integrity of the leaders who run the company and adherence to a set of values in conducting business have helped the Mahindra brand earn the trust of all its stakeholders.”


The report, priced at Rs10,000, is available exclusively at TRA offices.


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