Change is the biggest challenge, says Divya Gupta (now @ Dentsu Media)

05 Dec,2011

By Tuhina Anand


Divya Gupta, who has joined Chief Executive Officer, Dentsu Media is back in the media agency side of the business after a gap of almost seven years. She has been away from the agency set up but not really away from the industry as she was gaining experience being on the other side of the fence. First with Reliance ADA Group as Media Advisor to the Chairman’s Office providing strategic advisory on media investments for the group; later at Hindustan Times Media as Business Head – West with the mandate of building the business. Just before joining Dentsu India, Ms Gupta was an independent consultant advising and consulting marketers, media agencies and owners in the media business.


In seven years, a lot has changed in the media landscape and MxM India deicided to catch up with Ms Gupta and find out what changes in the industry she can outline. She puts it concisely, that the changing environment presents both challenges and opportunities for the industry.


Ms Gupta says, “First, I think the changing environment allows for having meaningful dialogues with consumers, almost on a one-on-one basis. Media today allows us to actively engage, build and nurture rich relationships with our consumers. And both the message and the medium can be tailored and served to each consumer.” For example she cites that the advertisements that are served to the consumers while accessing mail, search, etc, is basis their past interests and behaviour. Hence, the targeting goes beyond the demographics and makes a marketer’s and media professional’s job much more exciting.


“Second would be about harnessing collective media synergies, seamlessly, in real time. Media roles are changing and no single medium, even TV, will be self-contained. The opportunity lies in media blending; combining and harnessing each medium in a digital chemistry that delivers across all, paid, owned and earned media,” continued Ms Gupta. “Centered on the brand engagement idea, the focus will be to get better “earned” dividends and the ultimate goal being allowing our consumers themselves to carry forth our crusade.”


Also she emphasized that today’s landscape allows for realtime, instantaneous consumer feedback. If on the right track, one can march forward or do some quick course correction if need. No more waiting for months to understand the impact of advertising that used to happen some two decades ago, as now the response is instant.


“Lastly, it is about tightening ROI from computing mere eyeballs to an engagement metric. Reach that is layered with engagement, in both planning and pricing, is a step forward in computing actual ROI. Today, computing eyeballs alone is sub-optimal. Think about it, how often do we check our mobiles while supposedly viewing TV? Dual screens are here to stay. Or how often do we read and register (keep click aside for the time being) all advertisements that get served to us on a search page?” said Ms Gupta.
Concluding she said, “To encapsulate, it is exciting times, with media posing huge challenges and opportunities in building engaging consumer connections, experiences and nurturing relationships.”


Talking about her task at Dentsu Media, she shared that it is to first stabilize and deliver to their current clients and then harness their global experience, to the way they work and their suite of media tools to deliver an integrated, multi disciplinary, channel solutions to their clients.

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