The Anchor: Sanjay Tripathy on 7 reasons a marketer chooses an ad agency

11 Oct,2011

#1 End-to-end expertise and servicing. An advertising agency which provides a bouquet of services and is capable of creating effective 360-degree integrated communications campaigns is important, as classic one-dimensionaldvertising is becoming less relevant in the current environment.

#2 Team credentials and clients handled. People form the most important part of an advertising agency, and their credentials and experience are a huge factor in deciding to work with them. The advertising agency needs to be evaluated to determine their expertise in handling different business categories, especially their experience of working on your type of business and if they understand the competition in your field. At the same time, it is important that the agency have some experience in other business sectors as it brings in fresh ideas and helps create clutter-breaking communication.

#3  Size and scale of agency. It is important to ascertain whether the agency is adequately equipped to deal with the corresponding size of the client’s business in terms of creative, operational and technical resources.

#4 International exposure. The more the agency has interacted with global clients and has experience in creating campaigns globally, the better. It helps bring in more professional working and a lot of fresh ideas.

#5 Consistency in dealing. The ability of an agency to maintain consistency as well as transparency in dealing with its clients is very vital from a client’s perspective. It enables ease in dealing on a day-to-day basis and helps meet timelines and implement campaign plans more efficiently.

#6 Strength in research. A strong research wing in an agency helps ensure that the campaign is backed by high sensitivity in terms of socio-cultural understanding and aesthetics while maintaining the brand philosophy. The tools that the agency uses in planning campaigns and analyzing the brand and competitors need to be scientifically prepared.

#7 Balance between creative and business strategy. A path-breaking creative idea may not always be the best solution for a business problem. An agency which understands the importance of business problem-solving through communication is beneficial in the long run. Also, its ability to align with the long-term strategy of the client is important.


Sanjay Tripathy is Executive Vice President – Head Marketing and Direct Channels at HDFC Life.

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